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Terms & Conditions

Last Updated: [Date]

Welcome to The Five Fragrance. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Shipping Policy

  • All orders are processed within 24–48 business hours after order confirmation.
  • Delivery timelines may vary depending on the customer’s location and courier service availability.
  • While we strive to ensure timely delivery, delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances are beyond our control.
  • Customers will receive tracking details once the order has been dispatched.
2. Return & Refund Policy
  • Returns are accepted within 3 days of delivery.
  • A 360° unboxing video is mandatory for all return, damage, defective, or missing item claims.
  • Returned products must be unused, unopened, and in their original packaging.
  • Returns are applicable only for prepaid orders.
  • Refunds will be initiated only after the returned product has been received and successfully inspected by our team.
  • The Five Fragrance reserves the right to reject return requests that do not meet the above conditions.
3. Damaged, Defective, or Incorrect Products
To report a damaged, defective, or incorrect product:
  • The issue must be reported within 24 hours of delivery.
  • Clear photographs of the product and packaging & A complete 360° unboxing video.
  • Claims submitted without the required proof may not be eligible for replacement or refund.
  • Upon successful verification, a replacement or refund will be processed as applicable.
4. Cancellation Policy
  • Orders can only be cancelled before they have been dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.
  • Approved refunds for cancelled orders will be processed to the original payment method used during purchase.
5. Product Disclaimer
  • Fragrance performance, longevity, and projection may vary from person to person.
  • Results can be influenced by factors such as:
    – Skin type
    – Body chemistry
    – Weather conditions
    –  Product storage practices
  • Product images displayed on the website are for illustrative purposes only.
  • Actual packaging, bottle design, or product appearance may vary slightly from the images shown.
6. Discovery Set Offer Terms
  • The Discovery Set discount can be redeemed only once per customer.
  • The discount is applicable only on eligible 50ml perfume purchases.
  • This offer cannot be combined with other promotional offers, coupon codes, or discounts unless explicitly stated.
  • The Five Fragrance reserves the right to modify, suspend, or withdraw this offer at any time without prior notice.
7. Intellectual Property
  • All content available on this website, including text, images, graphics, logos, product descriptions, and branding materials, is the exclusive property of The Five Fragrance.
  • Such content is protected under applicable intellectual property and copyright laws.
  • Unauthorized use, reproduction, modification, or distribution of any content is strictly prohibited.
8. Limitation of Liability
  • The Five Fragrance shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
  • Our maximum liability, if any, shall be limited to the value of the purchased product.
9. Changes to Terms & Conditions
  • The Five Fragrance reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
  • Continued use of the website following any changes constitutes acceptance of the revised Terms & Conditions.
10. Contact Information

For any questions regarding orders, shipping, returns, refunds, or these Terms & Conditions, please contact us through our official customer support channels.

The Five Fragrance

Email: support@thefivefragrance.com

Website: thefivefragrance.com

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